Job Opportunities

EcoTarium offers a dynamic work environment with many benefits and opportunities for learning.

Corporate Relations Officer
  • Department: Institutional Advancement
  • Effective Date: Immediate       
  • Reports to: Director of Institutional Advancement 

Status:

  • Full Time - Salary/Exempt 
  • $40-45k

Position Summary:

The EcoTarium, a museum of science and nature, seeks an experienced professional with a proven track record for developing successful corporate partnerships and managing relationships and projects in a development office. The Corporate Relations Officer works as the lead team member responsible for fostering, managing, and executing all activities related to the museum’s corporate giving program which includes corporate membership, corporate sponsorship, and in-kind donations, as well as university memberships.

This position reports to the Director of Institutional Advancement as part of the Institutional Advancement team.

We understand that people gain skills through a variety of professional, personal, educational, and volunteer experiences. If you believe you have the transferable skills necessary to fulfill the responsibilities of this role, we encourage you to apply.

Qualifications:

  • 5 plus years’ progressive experience as part of a development team
  • A skilled communicator, in both writing and speaking
  • A strong team player with experience in project development and management
  • Be highly organized and able to work on simultaneous projects in a fast-paced environment
  • Must be proficient in MS Word, Excel, and Adobe Acrobat and be comfortable working in databases as well as on web-based forms and systems. Working knowledge of Altru/Blackbaud preferred
  • Excellent customer service and communication skills

Responsibilities:

Corporate Sponsorship:

  • Identify and research new corporate funding sources locally, regionally and nationally
  • Proposal development and writing for general operating support, capital projects, and specific programs
  • Act as liaison between the funder and the museum in order to facilitate the fulfillment of sponsorship obligations to the donor both from a content and financial perspective
  • Work with the museum’s marketing team and/or event coordinator to manage donor recognition, press releases, participation in special events, and other outward-facing activities
  • Conduct cultivation visits with existing and potential donors
  • Design, update, issue, and track partnership agreements, invoices, and annual partnership reports
  • Communicate opportunities, news, and program updates to new potential corporate partners as well as existing partners

Corporate and University Membership:

  • Use the recently piloted University Membership program as a base to create a sustainable membership program that is mutually beneficial to the museum and local universities
  • Develop relationships with corporate and university members in order to understand their business needs and how the museum could play a part in the overall happiness of their employees, students, or faculty
  • Serve as the front-line for corporate and university membership; overseeing monthly renewals, upgrade and solicitation materials, telephone and email inquiries, and providing customer service/troubleshooting
  • Fulfill corporate and university member and sponsor benefit obligations and requests, including complimentary Museum passes, Executive Passes, invitations to programs and openings, and more

Corporate Volunteers:

  • Work with the Volunteer Coordinator during on-site and off-cite corporate volunteer events that benefit the EcoTarium
  • Work with the Volunteer Coordinator to recruit corporate volunteer groups 
  • Create a pipeline to move corporate volunteers to corporate donors

Administration:

  • Maintain files and manage a growing corporate portfolio 
  • Will perform other development-driven special event activities and coordination as may be required
  • Oversee data entry in the museum’s donor database (Altru) related to corporate members and sponsors and corporate prospects

Non-Essential Functions:

  • Other duties as may be assigned.

Review begins immediately, applications accepted until position is filled.

Sales & Guest Services Associate
  • Department: Sales & Guest Services
  • Effective Date: Immediate   
  • Reports to: Guest Services Manager

Status:

  • Hourly/Non-Exempt, Part-time
  • 15-22 hours p/w; more hours during busy times of the year- flexible hours, including weekdays, weekends, and occasional evenings
  • $12 per hour

Position Summary:

The EcoTarium, A Museum of Science & Nature, is seeking Sales & Guest Services Associates for weekends and occasional evenings. Weekday hours available during peak visitation times (i.e. school vacation weeks, holidays, summer, etc.) Ideal candidates enjoy working with people and have a can-do attitude. Exceptional communication, customer-service skills, attention to detail, dependability and cash handling experience are essential to this position.

The position is the primary contact for all visitors to the museum and is the public face of the EcoTarium.  The Sales & Guest Service Associate will handle admissions, orient visitors to the property, inform guests of activities and available programs as well as sell memberships, tickets to programs and events and museum shop merchandise.

Qualifications:

  • Must be over 18 years old
  • Customer service experience face to face, by telephone or email
  • Knowledge of good customer service principles, excellent interpersonal and organizational skills
  • Prior work in a Call Center and/or knowledge of a reservations system is a plus
  • Prior retail experience is desirable
  • Ability to speak another language is a plus
  • Candidate should enjoy working in a fast-paced environment, be flexible and highly dependable
  • Comfortable with public speaking
  • Cash handling experience
  • Experience working on PC, using MS Officer and using POS systems desired
  • Strong verbal and written communication skills with proven ability to interact with the public of all ages and backgrounds
  • Ability to multi-task, while remaining detail oriented
  • Articulate and mature demeanor
  • Must be in good physical condition to meet the physical demands of the position. Ability to move program equipment/supplies/merchandise up to 50 lbs and climb step ladders, navigate trails, work outside under any weather conditions and stand for prolonged period of time. (its highly sensory and stimulating work environment due to constant interaction with guests)
  • Must work well with minimal supervision as well as a part of the team
  • Interest in science and nature is desired
  • Must pass CORI background check according to EcoTarium’s guidelines

Responsibilities:

  • Adhere to the EcoTarium policies and procedures
  • Provide an exceptional guest experience by being pro-active in welcoming and offering assistance to everyone that enters the museum
  • Operate Altru, as well as a QuickBooks POS system
  • Keep a clean and organized work area
  • Effectively communicate with all guests as well as your peers
  • Handle restocking of maps, tickets, forms, supplies and program inventory
  • Take initiative in problem solving and be flexible and adaptable
  • Maintain files and place service calls for vending machines
  • Serve as the point of contact for inquiries and emergencies
  • Other duties as may be assigned
  • Uniform/dress code required
  • Operate a radio and follow the radio procedure
  • Provide First Aid assistance

Ticket and Information Desk and Gate admissions:

  • Process transactions related to admissions, programs and membership in a friendly and timely manner
  • Market and sell admissions, programs, memberships, and shop merchandise both in person and by telephone
  • Reconcile daily deposits, cash control records, and run daily reports
  • Make public announcements
  • Process arrival details of incoming groups
  • Receive deliveries and alert right departments
  • Update stanchions and other signage
  • Log items into Lost and Found database

Museum Store:

  • Process store transactions accurately in a friendly and timely manner
  • Check in, price and re-stock  museum shop merchandise
  • Monitor inventory levels and communicate re-order points
  • Ensure that the shop floor is kept tidy and organized at all times
  • Advise guests on the products and prices

Non-Essential Functions:

  • Other duties as may be assigned.

Review begins immediately, applications accepted until position is filled.

Vice President of Shared Services
  • Department: Administration
  • Effective Date: June, 2019
  • Reports to: President

Status:

  • Salary/Exempt
  • Full-time
  • $78-88k per year

Position Summary:

The Vice President of Shared Services reports to the Museum’s President & CEO and supports and collaborates with the board, senior leadership and the staff to carry out the EcoTarium’s mission and vision and implement the organization’s business plan. The successful candidate will be a hands-on and participative manager; will lead and develop internal teams to support the Museum; and will be a vital partner in aligning the business plan to the 2020 Strategic Plan, and in preparation for the 200th anniversary in 2025. The Vice President oversees a team of managers and coordinators including an HR coordinator, staff accountant, facilities manager, and IT Administrator. The Vice President will ensure that the organization has operating excellence and integrity in the following areas:

  • Financial and operational management and controls
  • Administrative and reporting management, systems and procedures
  • Human resources and operational management and systems
  • Technology and operational management and systems
  • Building, maintenance, security and safety, emergency procedures
  • Overseeing legal and insurance and compliance issues
  • Business best practice and long-term strategic planning

Qualifications:

  • B.S. in Accounting or Finance (MBA preferred, experience may substitute for MBA)
  • Minimum of six years’ experience in similar non-profit environments and in senior management/operations roles
  • Experience leading change management initiatives
  • Experienced in general accounting management and financial planning and analysis
  • Proficient in Microsoft Office, Excel, Word and PowerPoint, Financial Edge and Quickbooks
  • Experience with database management and CRM systems, Altru preferred
  • Committed to identifying and adhering to best practices in non-profit management, while upholding the highest standards of integrity and fiduciary responsibility
  • Experience with policy development and ensuring compliance with federal and state regulations related to Human Resources
  • Ability to work on multiple projects simultaneously, with strong attention to detail and with a hands-on work ethic
  • Strong verbal, written, organizational, analytical and interpersonal skills; demonstrated experience as a proactive problem solver
  • Self-motivated to learn new concepts and participate in new projects
  • Demonstrated ability to build consensus in a team-based environment
  • Ability to work productively and collaboratively with all levels of management and support staff, and maintain a highly professional and positive demeanor in a dynamic and creative environment
  • Exceptional judgment, professionalism, and discretion in handling confidential and sensitive situations and matters
  • Management experience in effectively motivating and managing a team with a high level of internal and external customer service
  • Excellent relationship-building skills with both internal and external stakeholders; knowledge and experience with Board of Directors governance and related documents. Understanding of public policy and community affairs in Worcester and Massachusetts a plus

Responsibilities

Finance and Accounting

  • Ensure accurate and timely preparation of financial reports, including Form 990, Cultural Data Project (CDP) and for the Annual Report.
  • Oversee design and implementation of regular financial management reports to support real-time department expense and revenue management
  • Assist with preparation and completion of financial reports on all grant and sponsored projects, used to report to funders and for internal program assessment.Oversee internal control procedures.
  • Oversee monthly closing and preparation of accurate and timely monthly financial statements
  • Oversee payroll, AP, AR, cash flow management, sales and cash receipts auditing
  • Oversee annual audit process and other state and federal audits as required
  • Establish and implement procedures and protocols for ledger entry such that all contract/grant/gift revenue general ledger entries and program activity accounting and reporting are accurate. Responsible for timely and accurate billing of contracts and grants.
  • Facilitate investment transactions as needed and document investment activity, including records for endowment gifts.
  • Advise and assist senior management in complying with internal and external efforts to advance financial and data monitoring for the museum and the cultural sector, including participation in the Cultural Data Project
  • Identify, investigate, and analyze potential operational improvements. Implement approved operational changes (policy, procedures, processes, etc.)
  • Prepare cost analyses and business forecasts for museum programs to develop program pricing
  • Proactively work with senior management to assess full costs and viability of projects to inform decision-making prior to grant or program submission to funders.
  • Analyze financial performance against key business metrics and document financial highlights that will inform decision-making.

Risk Management

  • Be the organization’s primary point of contact for insurance broker and Business insurance providers.
  • Work with broker to secure the most comprehensive yet cost-efficient coverage
  • Work with leadership and management to develop and institute policies and practices that improve security and safety of guests and employees.

Budget Planning and Analysis

  • Manage the planning, preparation and analysis of annual operating budget in partnership with executive team and budget managers
  • Collaborate to develop and manage grant and sponsored program budgets and actual expenditures, including federally funded grants
  • Provide direct support in all aspects of finance for senior management.

 Human Resources

  • Serve as the EcoTarium’s human resource officer working with leadership team to conduct staff planning, develop job descriptions, as well as recruit and retain talent.
  • Identify HR best practices and priorities, establish key HR metrics and assess current state.
  • Maintain up-to-date personnel policies, procedures and employee handbook, while ensuring consistent deployment of practices and procedures by managers.
  • Ensure compliance with state and federal laws such as ACA, EEOC, ERISA, FLSA, and OSHA, as well as laws regulating time-off, records retention, and other employment practices.
  • Lead team overseeing benefits administration, employee engagement, recruitment and volunteer coordination.

IT

  • Oversee IT Administrator on staff and outsource provider supporting the day-to-day operations of the organization.
  • Prioritize hardware and software acquisition to maximize staff productivity with limited financial resources.
  • Plan for and implement continuous improvement of infrastructure in order to ensure a consistent and secure environment.

Facilities Management

  • Oversee facilities department and ensure smooth operations for maximum guest experience
  • Oversee all contracts for engineering, mechanical plant, non-landscape grounds projects, parking lots, and custodial
  • Ensure smooth communications between facilities team and other internal stakeholders
  • Ensure compliance with all state and federal laws for health and safety of staff, guests, and animals as they relate to facilities management

Office Administration

  • Oversee procurement practices that maximizes the budget
  • Ensure institutional records are maintained in an accessible, yet secure manner
  • Work to improve or implement procedures and practices that promote an organized yet flexible working environment.

Review begins immediately, applications accepted until position is filled.

Instructions: Please fill out the form below to submit your application.

All applications require a cover letter, resume, and 3 references attached. Review begins immediately; applications accepted until position is filled. EOE.

 

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    Accepted file types: pdf, docx, doc.
    References can be uploaded as a pdf, docx, or doc and should include: Name, Job Title, Company, Phone, Email, and Relationship