Job Opportunities

EcoTarium offers a dynamic work environment with many benefits and opportunities for learning.

Birthday Party Host
  • Department: Sales & Guest Services
  • Effective Date: Immediate
  • Reports to: Sales & Guest Services, Team Leader

Status:

  • $12/hr.
  • Work schedule is primarily weekends, with a minimum two weekends a month required. Additional week day hours may be available with Sales and Guest Services
  • Flexible schedule a must
  • Successful completion of paid weekday evening and weekend training required

Position Summary:

The EcoTarium, A Museum of Science & Nature, seeks an outgoing and enthusiastic Birthday Party Hosts to provide engaging and educational birthday party experiences for our guests. Parties utilize hands-on and inquiry methods of teaching that encourage exploration and self-directed learning. Programming is on a variety of natural and physical science topics and includes interpretation of museum exhibits, digital planetarium and outdoor programs on a 55-acre site. Employees must complete paid training to become familiar with science and nature content and activities, animal handling and learning hosting and teaching skills. Birthday Party Hosts must commit to working a minimum of 2 weekends per month with an option to apply as a Sales & Guest Services Associate to supplement income.

Qualifications:

  • Experience working with youth—preschool to middle school and be comfortable interacting with adults
  • Interest in science preferred
  • Ability to inspire a passion for science and nature
  • Work well with minimal supervision
  • A flair for public presentation
  • Excellent interpersonal, organizational and leadership skills
  • Dependable and flexible to work most weekends and potentially weekday hours
  • Knowledge of good customer service principles, including the ability to listen and understand the needs of guests
  • Able to walk, stand and work in highly sensory and stimulating work environment, constantly interacting with guests
  • Must be in good physical condition to meet the physical demands of the position. Ability to move program equipment/supplies up to 20 lbs and navigate trails under any conditions.
  • Experience working with diverse racial/socioeconomic populations
  • Pass CORI and SORI background checks according to EcoTarium’s guidelines
  • Must be at least 16 years of age

Responsibilities:

  • Lead birthday parties as needed on a variety of science and nature topics
  • Work with team to enhance curriculum with creative ideas and activities
  • Employ inquiry-based teaching methods to stimulate learning
  • Provide an exceptional guest experience through programs and informal contact with the public
  • Work to ensure guest satisfaction, notifying appropriate personnel about challenges and successes
  • Effectively communicate with parents and other hosts
  • Take initiative in problem solving and fostering effective interaction between guests
  • Prepare, set-up and maintain program materials including craft supplies, paper goods and decorations
  • Clean-up after each party to ensure use of room for next program or event
  • Manage program inventory supplies and alert the Sales & Guest Services Team Leader when supplies need to be re-ordered
  • Conduct programming outdoors in any type of weather
  • Handle animals for use in programs
  • Uniform/dress code required
Day Camp Program Director (11 Weeks)
  • Department: Education
  • Effective Date: June 11, 2019 (approximate)
  • Reports to: Manager of Education & Community Engagement

Status:

  • Hourly/Non-Exempt, temporary.  Pre-camp hours are 37.5 hours/week; 40+ hours/week for staff training and while camp is in session.

  • $12.00 per hour

Position Summary:

The EcoTarium, A Museum of Science & Nature, seeks a Camp Program Director to facilitate day-to-day operations and camper activities at the EcoTarium Summer Discovery Camp., Programming is on a variety of natural and physical science topics and takes place on the museum floor, in classroom settings, in our digital planetarium, and outdoors on our 55-acre site, including programming and play facilitation in our Nature Explore® Outdoor Exhibit.  Teaching is through hands-on and inquiry-based methods encouraging exploration and self-directed learning. Activities help instill a passion for science and promote stewardship of the natural environment. The Camp Program Director is responsible for supporting seasonal camp staff, maintaining clear communication with camp parents, and facilitating a fun and positive camp culture.

Candidates must enjoy working with youth and young adults, possess a keen interest in science, and be committed to ongoing growth and learning in the fields of science and education. Camp staff training begins June 17, 2019 and employment runs through August 23, 2019.  Typical daily shift for the camp program director begins at 7:15 a.m. and ends at 4:45 p.m. On Fridays, the Camp Program Director is expected to participate in the Friday Camp Family Slideshow ending at approximately 5:15 p.m.

Qualifications:

  • Must be 21 years of age and successfully completed at least two years of college; Bachelor’s degree preferred
  • Background in life science, earth science, astronomy, engineering, and/or physical science
  • Demonstrated previous experience teaching and/or working with youth in a formal, informal, inquiry-based and/or experiential learning setting
  • Camp leadership experience, including experience leading programming at a science and/or nature camp
  • Peer Leadership experience, including staff support, training, and mentorship
  • Curriculum development a plus
  • Comfort with performance and/or public speaking, a flair for public presentation
  • Knowledge and practice of good customer service principles
  • Excellent interpersonal, organizational, and leadership skills
  • Strong written and oral communication skills
  • Ability to multi-task and manage time efficiently
  • Creative individual with ability to work independently and as part of a team
  • Enjoy working in a fast-paced environment, be flexible and highly dependable
  • Interest in and/or experience working with diverse audiences
  • Be certified in CPR/First Aid or take a CPR/First Aid course the EcoTarium provides
  • Provide documented proof of immunity or vaccination record as mandated by the Massachusetts Department of Public Health and complete the camp’s health form and waiver by the start of training
  • Able to navigate the building and grounds under any weather conditions, move program equipment and supplies up to 40 lbs., and work in a highly sensory and stimulating work environment due to constant interaction with guests
  • Pass CORI / SORI background checks according to EcoTarium’s guidelines

Responsibilities:

  • Facilitate the smooth operation of day-to-day camp functions including activities, lunch break, transition times, and drop-off/sign-out
  • Provide support and mentorship for seasonal camp staff
  • Communicate with camp parents in person, over the phone, and via email
  • Supervise and maintain camper safety and discipline in a fun and positive way
  • Monitor and promote positive interactions between camp staff, Junior Counselors, Counselors-in-Training, and campers
  • Play a leadership role in extended hours (AM) and be the go-to person for camp staff as needed
  • Provide an exceptional experience for campers and their families and be proactive in problem solving and communicating issues and solutions to campers and parents
  • Lead and implement creative programs and activities for campers on a variety of science and nature topics while encouraging positive self-esteem of  campers and positive group dynamics
  • Conduct indoor/outdoor programming and navigate trails in all types of weather conditions. Set-up and maintain field gear, program materials, technical equipment and supplies
  • Prepare for and actively participate in all aspects of Friday Camp Family Slideshows .
  • Prepare for and actively participate in all staff training and meetings
  • Uniform/dress code required

Non-Essential Functions:

  • Other duties as may be assigned.
Day Camp Counselor
  • Department: Education & Community Engagement
  • Effective Date: June 17, 2019 
  • Reports to: Manager of Education & Community Engagement

Status:

  • Hourly/Non-Exempt, temporary; Counselors are expected to work staff training June 17-21, 2019 plus 4-7 weeks between June 24 and August 23, 2019.  Manager of Education & Community Engagement assigns weeks to successful candidates; candidate availability may affect hiring decisions.

  • $10.00 per hour

Position Summary:

The EcoTarium, a museum of science & nature, seeks an engaging and enthusiastic Day Camp Counselor to supervise and instruct campers (ages 5-12) at the EcoTarium Summer Discovery Camp.  Programming is on a variety of natural and physical science topics and takes place on the museum floor, in classroom settings, in our digital planetarium, and outdoors on our 55-acre site, including programming and play facilitation in our Nature Explore® Outdoor Exhibit.  Teaching is through hands-on and inquiry-based methods encouraging exploration and self-directed learning. Activities help instill a passion for science and promote stewardship of the natural environment.

Candidates must enjoy working with youth ages 5 to 12, possess a keen interest in science, and be committed to ongoing growth and learning in the fields of science and education.  Camp staff training begins June 17, 2019 and employment runs through August 23, 2019. Typical daily shift for camp begins at 8:30 a.m. and ends at 4:30 p.m. On Fridays, the Camp Counselor is expected to participate in the Friday Camp Family Slideshow ending at approximately 5:15 p.m.  

Qualifications:

  • Must be 18 years of age and/or completed at least 3 years of High School
  • Background in life science, earth science, astronomy, engineering, and/or physical science preferred
  • Demonstrated previous experience teaching and/or working with children; experience in inquiry-based and/or experiential learning settings a plus
  • Experience leading or assisting programming at a science and/or nature camp preferred
  • Comfort with performance and/or public speaking, a flair for public presentation
  • Good customer service and interpersonal skills
  • Strong written and oral communication skills
  • Ability to multi-task and manage time efficiently
  • Creative individual with ability to work independently and as part of a team
  • Enjoy working in a fast-paced environment, be flexible and highly dependable
  • Interest in and/or experience working with diverse audiences
  • Be certified in CPR/First Aid or take a CPR/First Aid course the EcoTarium provides
  • Provide documented proof of immunity or vaccination record as mandated by the Massachusetts Department of Public Health and complete the camp’s health form and waiver by the start of training
  • Able to navigate the building and grounds under any weather conditions, move program equipment and supplies up to 25 lbs., and work in a highly sensory and stimulating work environment due to constant interaction with guests
  • Pass CORI/SORI background checks according to EcoTarium’s guidelines

Responsibilities:

  • Lead and implement creative programs and activities for campers (ages 5-12) on a variety of science and nature topics while encouraging positive self-esteem of campers and positive group dynamics
  • Supervise and maintain camper safety and discipline in a fun and positive way
  • Serve as a role model and actively support fostering opportunities for successful interaction between campers, Counselors-in-Training and Junior Counselors
  • Provide an exceptional experience for campers and their families and be proactive in problem solving and communicating issues and solutions to campers and parents
  • Conduct indoor/outdoor programming and navigate trails in all types of weather conditions. Set-up and maintain field gear, program materials, technical equipment and supplies
  • Participate in all aspects of Friday Camp Family Slideshows as needed.
  • Prepare for and actively participate in all staff training and meetings
  • Uniform/dress code required

Non-Essential Functions:

  • Other duties as may be assigned.
Maintenance Technician
  • Department: Facilities
  • Effective Date: February, 2019
  • Reports to: Facilities Manager

Status:

  • Non-Exempt
  • $15-$16 per hour
  • 40 hrs/wk, including some nights and weekends

Position Summary:

The EcoTarium, a Museum of Science and Nature, seeks a skilled Maintenance Technician to join the team that provides clean, reliable and safe facilities in order to enhance guest experience and to facilitate the work of the Museum’s employees. The Maintenance Technician will be the primary staff focused on the day-to-day operations and maintenance of the mechanical, electrical and plumbing systems within the Museums buildings, as well as the maintenance and repair of the narrow gauge railroad, grounds equipment, and security systems. Routine tasks include daily opening of buildings and conducting safety and security inspections of buildings and systems. Under the guidance of the Facilities
Manager, the technician inspects, tests, and performs preventative maintenance on mechanical, electrical and automatic temperature control equipment in accordance with operations manuals and
manufactures specifications. The technician will be responsible for simple installations and for minor repairs of the facilities, its systems, and Museum equipment, and will be a point-person for contractors
conducting major installations and repairs. The Maintenance Technician will also provide support to all other areas of the department, including setting up for events and programs, and will act as a backup to custodial staff with overflow work and coverage for vacations and illnesses. Candidate must be able and willing to adjust schedule when coverage is needed at night and on weekends and to work occasional over-time hours during storms, etc.

Qualifications:

  • High school diploma or equivalent with certification in related field
  • Five years of relevant work experience preferred
  • Experience in using various hand tools, power equipment and operating heavy machinery
  • Proficiency in computer applications such as email, word processing and spreadsheets
  • Excellent interpersonal, communication and organizational skills and willingness to work on a team
    and with other departments
  • Ability to multi-task and manage time efficiently and flex schedule as needed
  • Ability to make independent judgments and prioritize tasks without direct supervision
  • Candidate should enjoy working in a fast-paced environment, be flexible and highly dependable
  • Experience operating heavy equipment – scissor lifts, loaders, etc. – is a plus
  • Must pass CORI and SORI background checks and have a clean driving record
  • Must be able to comprehend written and verbal instructions and perform visual inspections
  • Must be able to navigate the building and grounds under any weather conditions, and able to tolerate
    working outside during extreme weather conditions, such as snow storms and heat waves
  • Must be able to move equipment and materials up to 60 lbs, and position self to access tight, high and/low
    spaces, and to ascend/descend ladders as needed
  • Must be able to work in a highly sensory and stimulating work environment due to constant interaction with
    guests

Responsibilities:

  • Inspect systems and equipment regularly; perform general and preventative maintenance including, but not limited to, routine filter and oil changes, and external cleanings
  • Maintain a log of all preventative maintenance preformed for equipment, systems and grounds
    vehicles
  • Assist with routine and minor repairs, maintenance, and installations in the buildings and around the
    grounds, including, but not limited to wall-mounted shelves or equipment, air system filters, locks
    and doors, fences and gates, etc.
  • Participate in the monitoring of building and grounds security and safety on a daily basis. This
    includes daily sweeps at the end of the day and responding to security calls during the work day and
    after hours
  • Monitor supply inventory and handle requisition with the Facilities Manager
  • Be point person for monitoring pest management practices at the Museum, check traps twice weekly.
  • Set-up and take down of furnishings and equipment for functions and programs
  • Interact with various outside maintenance support companies as requested by the Facilities Manager.
  • Be welcoming and gracious to all guests
  • Reply to maintenance radio calls promptly and politely
  • Follow local, state and federal laws and regulatory standards, including but not limited to OSHA and
    safety standards
  • Adjust schedule to cover museum hours as needed
  • Carry out other designated tasks as assigned by the Facilities Manager
Non-Essential Functions: 
  • Pick-up and delivery of items
  • Directly assist, or provide staff assistance to other EcoTarium departments as may be necessary
  • Serve on staff ad-hoc committees when needed
  • Other duties as may be assigned
Vice President of Experience
  • Department: Experience
  • Effective Date: February, 2019
  • Reports to: President & CEO

Status:

  • Salary range $80,000-$95,000/annually

Position Summary:

The EcoTarium’s Vice President of Experience reports to the President & CEO, supporting and collaborating with the board, senior leadership, staff, and the community to carry out the EcoTarium’s mission and vision through all experiential, mission-based offerings and guest services. The successful candidate will be a creative, visionary leader with hands-on, participative management experience skilled at leading cross-functional teams. The Vice President of Experience leads and develops internal teams and works with external partners to support the Museum in fully implementing the 2016-2020 strategic plan, and in preparation for the organization’s 200th anniversary in 2025. The VP of Experience will ensure the organization has operating excellence, integrity, and creativity in the following areas:

  • Education
  • Exhibits
  • Collections
  • Living Collections
  • Guest Services

Qualifications:

  • Bachelor’s degree with senior level management in a related institution or company required
  • Highly skilled at internal and external customer service with demonstrated results in effecting positive change for customers.
  • Experience developing budgets and growing earned revenue opportunities.
  • Leader in encouraging and driving creativity, innovation and collaboration with a vision for 21st century museum exhibits, including co-created content with community stakeholders.
  • Leader in informal science educational philosophy with experience developing programming with management team
  • Experience in relating to the community, responding to community needs and interacting with community leaders
  • Proven achievement of operational results without compromise to the organization’s mission and values
  • Proven experience in leading and building teams, and fostering a positive and collaborative working environment
  • Highly organized, experience scheduling complex project management and logistics, and keeping multiple simultaneous projects on schedule and within budget
  • Excellent verbal, written, interpersonal, organizational and leadership skills
  • Experience with data-based decision making and change management strategies at a senior leadership level
  • Experience working with living collections at an AZA accredited organization preferred
  • Pass CORI background check in accordance with EcoTarium’s guidelines

Responsibilities:

Strategic Visioning and Planning

  • Work with President, Board and staff in strategic planning and master planning for site, exhibits, collection planning and programming.
  • Serve in an ex officio capacity on board committees as appointed; currently includes Collections Committee and will include a Program and Education Committee once role is onboarded
  • With President and Board, work towards organizational accreditations for museums and zoos. Identify barriers to accreditations and work with team to find solutions that align with mission and resources of organization.
  • Work with community leaders to grow and develop collaborative partnerships, MOUs and shared mission programming
  • Ensure culture of philanthropy is adopted by all staff in division
  • Work with marketing department and department managers to increase visibility of partnerships, content and programs across all media platforms
  • Represent the EcoTarium at public meetings, professional conferences, partnerships and programs; serve as leader for strategic partnerships with formal education systems and related organizations in the region

 Project Management

  • Lead Experience management team in the development and implementation of high quality education programs, exhibit development, live animal habitats (including construction) and zoological experiences, and overall guest service and experiences.
  • With exhibits team, develop method for accelerated exhibit design process as well as alternate revenue stream through existing museum exhibit rental program
  • Work with Finance department and Experience managers on annual budgeting and monthly budget management
  • Collaborate with Institutional Advancement team on review and reporting of grant and sponsorship projects related to all divisions; provide content for grant requests as needed

 Operations

  • Identify best practices and improve internal systems with an eye towards future needs and institutional resources
  • With guest services manager, work towards maximizing revenue opportunities and guest amenities in the gift shop and food service areas.
  • With living collections manager, ensure best practices in animal care, enrichment, training, and welfare in compliance with state and federal standards, and industry best practices
  • With education manager maximize high mission, high margin program opportunities and work collaboratively with community partners to implement program both onsite and offsite.
  • With exhibits manager ensure best practices in exhibit maintenance and collection management continue to be developed and utilized to further the mission of the organization while maximizing the experience for guests
  • Ensure volunteer support crosses all organization’s functions

About the EcoTarium

The EcoTarium was founded in 1825 as the Worcester Lyceum of Natural History (making it the second oldest natural history society in the country) and was incorporated in 1884 as the Worcester Natural History Society — EcoTarium's legal identity. While the name, facility, exhibits and technology have changed, much of the museum's work today continues to reflect the ideologies and practices adopted nearly 200 years ago. After several successful fundraising years, the EcoTarium is uniquely positioned to become a national leader in ecology-based STEM education. Many exciting projects have been completed, such as City Science which opened in 2017, and will be happening, such as Wild Cat Station opening in Spring, 2019. The opportunities for collaboration within Worcester and New England are plentiful, and organizationally we are at an exciting time in our history as we look to celebrate our 200 years in 2025 and bring the organization into our third century.

About Worcester

Located in the heart of the Commonwealth, Worcester is a city of just under 190,000 people, making it the second largest city in New England. The city’s nickname “Heart of the Commonwealth” stems from it’s centralized location in Massachusetts, making it easy to travel to all that the state offers. Established in 1722 the city has a rich history of manufacturing, technology and innovation, and has thrived in recent years tapping into that tradition with an influx of new industry and technologies. The city is home to 9 universities and colleges, and affords an excellent cost of living for a vibrant, centrally located city. With recent development in mind, Worcester has been rated as one of the hottest cities in the nation, as the new “it” town (read here).

Day Camp Tadpole Counselor (Half Day)
  • Department: Education & Community Engagement
  • Effective Date: June 17-August 23, 2019       
  • Reports to: Manager of Education & Community Engagement 

Status:

  • Hourly/Non-Exempt, temporary. 
  • $10.50 per hour

Position Summary:

The EcoTarium, a museum of science & nature, seeks an engaging and enthusiastic Tadpole Counselor to supervise and instruct the Tadpole Program (ages 4.5-6) at the EcoTarium Summer Discovery Camp. Programming is on a variety of natural and physical science topics and takes place on the museum floor, in classroom settings, in our digital planetarium, and outdoors on our 55-acre site, including programming and play facilitation in our Nature Explore® Outdoor Exhibit. Teaching is through hands-on and inquiry-based methods encouraging exploration and self-directed learning. Activities help instill a passion for science and promote stewardship of the natural environment.

Candidates must enjoy working with youth ages 4.5 to 6, possess a keen interest in science, and be committed to ongoing growth and learning in the fields of science and education. Camp staff training begins June 17, 2019 and employment runs through August 23, 2019. Typical shift during staff training is approximately 8:30 a.m. to 4:30 p.m. Typical Monday through Friday shift during camp sessions begins at 7:15 a.m. and ends at 12:45 p.m. and includes supervising Morning Extended Care sessions (7:15 a.m. – 9:00 a.m.).  

Qualifications:

  • Must be 21 years of age and successfully completed at least two years of college; Bachelor’s degree preferred
  • Background in life science, earth science, astronomy, engineering, and/or physical science desirable
  • Demonstrated previous experience teaching and/or working with children in a formal, informal, inquiry-based and/or experiential learning setting; Early childhood education experience and/or EEC Certification desirable
  • Experience leading or assisting programming at a science and/or nature camp preferred
  • Curriculum development experience a plus
  • Comfort with performance and/or public speaking, a flair for public presentation
  • Knowledge and practice of good customer service principles
  • Excellent interpersonal skills
  • Strong written and oral communication skills
  • Ability to multi-task and manage time efficiently
  • Creative individual with ability to work independently and as part of a team
  • Enjoy working in a fast-paced environment, be flexible and highly dependable
  • Interest in and/or experience working with diverse audiences
  • Be certified in CPR/First Aid or take a CPR/First Aid course the EcoTarium provides
  • Provide documented proof of immunity or vaccination record as mandated by the Massachusetts Department of Public Health and complete the camp’s health form and waiver by the start of training
  • Able to navigate the building and grounds under any weather conditions, move program equipment and supplies up to 25 lbs, and work in a highly sensory and stimulating work environment due to constant interaction with guests
  • Pass CORI/SORI background checks according to EcoTarium’s guidelines

Responsibilities:

  • Lead and implement creative programs and activities for campers (ages 4.5-6) on a variety of science and nature topics while encouraging positive self-esteem of campers and positive group dynamics
  • Supervise and maintain camper safety and discipline in a fun and positive way
  • Serve as a role model and actively support fostering opportunities for successful interaction between campers, Counselors-in-Training and Junior Counselors
  • Participate in working extended hours (AM) on a daily basis
  • Provide an exceptional experience for campers and their families and be proactive in problem solving and communicating issues and solutions to campers and parents
  • Conduct indoor/outdoor programming and navigate trails in all types of weather conditions. Set-up and maintain field gear, program materials, technical equipment and supplies
  • Prepare for and actively participate in all staff training and meetings
  • Uniform/dress code required

Non-Essential Functions:

  • Other duties as may be assigned.

Review begins immediately, applications accepted until position is filled.

Day Camp Teen Program Director
  • Department: Education & Community Engagement
  • Effective Date: June 15, 2019       
  • Reports to: Manager of Education & Community Engagement 

Status:

  • Hourly/Non-Exempt, temporary. 
  • $11.25 per hour

Position Summary:

The EcoTarium, a museum of science & nature, seeks a dynamic and engaging Teen Program Director to facilitate and supervise the Counselor-in-Training (CIT) and Junior Counselor (JC) programs for ages 13 to 17 and provide general leadership for the EcoTarium Summer Discovery Camp. Programming is on a variety of natural and physical science topics and takes place on the museum floor, in classroom settings, in our digital planetarium, and outdoors on our 55-acre site, including programming and play facilitation in our Nature Explore® Outdoor Exhibit.  Teaching is through hands-on and inquiry-based methods encouraging exploration and self-directed learning. Activities help instill a passion for science and promote stewardship of the natural environment.

Candidates must enjoy working with youth and young adults ages 5 to 17, possess a keen interest in science, and be committed to ongoing growth and learning in the fields of science and education. Camp staff training begins June 17, 2019 and employment runs through August 23, 2019. The Teen Program Director must also attend Junior Counselor Training on Saturday, June 15. A typical daily shift for camp begins at 8:30 a.m. and ends at 4:30 p.m. On Fridays, the Teen Program Director is expected to participate in the Friday Camp Family Slideshow ending at approximately 5:15 p.m. 

Qualifications:

  • Must be 21 years of age and successfully completed at least two years of college; Bachelor’s degree preferred
  • Background in life science, earth science, astronomy, engineering, and/or physical science
  • Demonstrated previous experience teaching and/or working with youth in a formal, informal, inquiry-based and/or experiential learning setting; experience working with teens preferred
  • Experience leading programming at a science and/or nature camp; experience facilitating team-building initiatives desired
  • Curriculum development experience a plus
  • Comfort with performance and/or public speaking, a flair for public presentation
  • Knowledge and practice of good customer service principles
  • Excellent interpersonal, organizational, and leadership skills
  • Strong written and oral communication skills
  • Ability to multi-task and manage time efficiently
  • Creative individual with ability to work independently and as part of a team
  • Enjoy working in a fast-paced environment, be flexible and highly dependable
  • Interest in and/or experience working with diverse audiences
  • Be certified in CPR/First Aid or take a CPR/First Aid course the EcoTarium provides
  • Provide documented proof of immunity or vaccination record as mandated by the Massachusetts Department of Public Health and complete the camp’s health form and waiver by the start of training
  • Able to navigate the building and grounds under any weather conditions, move program equipment and supplies up to 40 lbs., and work in a highly sensory and stimulating work environment due to constant interaction with guests
  • Pass CORI/SORI background checks according to EcoTarium’s guidelines

Responsibilities:

  • Develop, plan, and implement specific CIT programs and activities that promote team-building and leadership development
  • Assist with facilitation of the smooth operation of day-to-day camp functions including activities, lunch break, transition times, and drop-off/sign-out
  • Provide support and mentorship for seasonal camp staff as needed
  • Attend training/orientation for JCs prior to camp staff training week
  • Assign JCs to camper groups each week, and provide coaching, mentoring and feedback to JCs as needed
  • Lead and implement creative programs and activities for campers on a variety of science and nature topics while encouraging positive self-esteem of campers and positive group dynamics
  • Supervise and maintain camper safety and discipline in a fun and positive way
  • Monitor and promote positive interactions between camp staff, campers, CITs, and JCs
  • Provide an exceptional experience for campers and their families and be proactive in problem solving and communicating issues and solutions to campers and parents
  • Conduct indoor/outdoor programming and navigate trails in all types of weather conditions. Set-up and maintain field gear, program materials, technical equipment and supplies
  • Prepare for and actively participate in all aspects of Friday Camp Family Slideshow.
  • Prepare for and actively participate in all staff training and meetings
  • Uniform/dress code required

Non-Essential Functions:

  • Other duties as may be assigned.

Review begins immediately, applications accepted until position is filled.

Sales & Guest Services Associate
  • Department: Sales & Guest Services
  • Effective Date: Immediate  
  • Reports to: Guest Services Manager

Status:

  • Hourly/Non-Exempt. Part-time (15-22h p/w; more hours during busy times of the year) flexible hours, including weekdays, weekends, and occasional evenings
  • $12.00 per hour

Position Summary:

The EcoTarium, A Museum of Science & Nature, is seeking Sales & Guest Services Associates for weekends and occasional evenings. Weekday hours available during peak visitation times (i.e. school vacation weeks, holidays, summer, etc.) Ideal candidates enjoy working with people and have a can-do attitude. Exceptional communication, customer-service skills, attention to detail, dependability and cash handling experience are essential to this position.

The position is the primary contact for all visitors to the museum and is the public face of the EcoTarium.  The Sales & Guest Service Associate will handle admissions, orient visitors to the property, inform guests of activities and available programs as well as sell memberships, tickets to programs and events and museum shop merchandise.

Qualifications:

  • Must be over 18 years old
  • Customer service experience face to face, by telephone or email
  • Knowledge of good customer service principles, excellent interpersonal and organizational skills
  • Prior work in a Call Center and/or knowledge of a reservations system is a plus
  • Prior retail experience is desirable
  • Ability to speak another language is a plus
  • Candidate should enjoy working in a fast-paced environment, be flexible and highly dependable
  • Comfortable with public speaking
  • Cash handling experience
  • Experience working on PC, using MS Officer and using POS systems desired
  • Strong verbal and written communication skills with proven ability to interact with the public of all ages and backgrounds
  • Ability to multi-task, while remaining detail oriented
  • Articulate and mature demeanor
  • Must be in good physical condition to meet the physical demands of the position. Ability to move program equipment/supplies/merchandise up to 50 lbs and climb step ladders, navigate trails, work outside under any weather conditions and stand for prolonged period of time. (its highly sensory and stimulating work environment due to constant interaction with guests)
  • Must work well with minimal supervision as well as a part of the team
  • Interest in science and nature is desired
  • Must pass CORI background check according to EcoTarium’s guidelines

Responsibilities:

  • Adhere to the EcoTarium policies and procedures
  • Provide an exceptional guest experience by being pro-active in welcoming and offering assistance to everyone that enters the museum
  • Operate Altru, as well as a QuickBooks POS system
  • Keep a clean and organized work area
  • Effectively communicate with all guests as well as your peers
  • Handle restocking of maps, tickets, forms, supplies and program inventory
  • Take initiative in problem solving and be flexible and adaptable
  • Maintain files and place service calls for vending machines
  • Serve as the point of contact for inquiries and emergencies
  • Other duties as may be assigned
  • Uniform/dress code required
  • Operate a radio and follow the radio procedure
  • Provide First Aid assistance

Ticket and Information Desk and Gate admissions:

  • Process transactions related to admissions, programs and membership in a friendly and timely manner
  • Market and sell admissions, programs, memberships, and shop merchandise both in person and by telephone
  • Reconcile daily deposits, cash control records, and run daily reports
  • Make public announcements
  • Process arrival details of incoming groups
  • Receive deliveries and alert right departments
  • Update stanchions and other signage
  • Log items into Lost and Found database

Museum Store:

  • Process store transactions accurately in a friendly and timely manner
  • Check in, price and re-stock  museum shop merchandise
  • Monitor inventory levels and communicate re-order points
  • Ensure that the shop floor is kept tidy and organized at all times
  • Advise guests on the products and prices

Non-Essential Functions:

  • Other duties as may be assigned.

Review begins immediately, applications accepted until position is filled.

Instructions: Please fill out the form below to submit your application.

All applications require a cover letter, resume, and 3 references attached. Review begins immediately; applications accepted until position is filled. EOE.

 

  • Drop files here or
    Accepted file types: pdf, docx, doc.
    References can be uploaded as a pdf, docx, or doc and should include: Name, Job Title, Company, Phone, Email, and Relationship