Job Opportunities

EcoTarium offers a dynamic work environment with many benefits and opportunities for learning.

Sales & Guest Services Associate
  • Department: Sales & Guest Services
  • Effective Date: Immediate   
  • Reports to: Guest Services Manager

Status:

  • Hourly/Non-Exempt, Part-time
  • 15-22 hours p/w; more hours during busy times of the year- flexible hours, including weekdays, weekends, and occasional evenings
  • $12 per hour

Position Summary:

The EcoTarium, A Museum of Science & Nature, is seeking Sales & Guest Services Associates for weekends and occasional evenings. Weekday hours available during peak visitation times (i.e. school vacation weeks, holidays, summer, etc.) Ideal candidates enjoy working with people and have a can-do attitude. Exceptional communication, customer-service skills, attention to detail, dependability and cash handling experience are essential to this position.

The position is the primary contact for all visitors to the museum and is the public face of the EcoTarium.  The Sales & Guest Service Associate will handle admissions, orient visitors to the property, inform guests of activities and available programs as well as sell memberships, tickets to programs and events and museum shop merchandise.

Qualifications:

  • Must be over 18 years old
  • Customer service experience face to face, by telephone or email
  • Knowledge of good customer service principles, excellent interpersonal and organizational skills
  • Prior work in a Call Center and/or knowledge of a reservations system is a plus
  • Prior retail experience is desirable
  • Ability to speak another language is a plus
  • Candidate should enjoy working in a fast-paced environment, be flexible and highly dependable
  • Comfortable with public speaking
  • Cash handling experience
  • Experience working on PC, using MS Officer and using POS systems desired
  • Strong verbal and written communication skills with proven ability to interact with the public of all ages and backgrounds
  • Ability to multi-task, while remaining detail oriented
  • Articulate and mature demeanor
  • Must be in good physical condition to meet the physical demands of the position. Ability to move program equipment/supplies/merchandise up to 50 lbs and climb step ladders, navigate trails, work outside under any weather conditions and stand for prolonged period of time. (its highly sensory and stimulating work environment due to constant interaction with guests)
  • Must work well with minimal supervision as well as a part of the team
  • Interest in science and nature is desired
  • Must pass CORI background check according to EcoTarium’s guidelines

Responsibilities:

  • Adhere to the EcoTarium policies and procedures
  • Provide an exceptional guest experience by being pro-active in welcoming and offering assistance to everyone that enters the museum
  • Operate Altru, as well as a QuickBooks POS system
  • Keep a clean and organized work area
  • Effectively communicate with all guests as well as your peers
  • Handle restocking of maps, tickets, forms, supplies and program inventory
  • Take initiative in problem solving and be flexible and adaptable
  • Maintain files and place service calls for vending machines
  • Serve as the point of contact for inquiries and emergencies
  • Other duties as may be assigned
  • Uniform/dress code required
  • Operate a radio and follow the radio procedure
  • Provide First Aid assistance

Ticket and Information Desk and Gate admissions:

  • Process transactions related to admissions, programs and membership in a friendly and timely manner
  • Market and sell admissions, programs, memberships, and shop merchandise both in person and by telephone
  • Reconcile daily deposits, cash control records, and run daily reports
  • Make public announcements
  • Process arrival details of incoming groups
  • Receive deliveries and alert right departments
  • Update stanchions and other signage
  • Log items into Lost and Found database

Museum Store:

  • Process store transactions accurately in a friendly and timely manner
  • Check in, price and re-stock  museum shop merchandise
  • Monitor inventory levels and communicate re-order points
  • Ensure that the shop floor is kept tidy and organized at all times
  • Advise guests on the products and prices

Non-Essential Functions:

  • Other duties as may be assigned.

Review begins immediately, applications accepted until position is filled.

Overnight Program Instructor
  • Department: Education and Community Engagement
  • Effective Date: October 1, 2019
  • Reports to: Assistant Public Program Coordinator

Status:

Hourly/ Non-Exempt; Paid training; Minimum of two shifts per month expected during
the busy season from February to June on Thursday or Friday nights from 5:15 pm to 8:45 am or
Saturday nights from 5:15 pm to 10:15 am; Overnight season runs from September through June

Position Summary:

The EcoTarium, A Museum of Science & Nature, seeks creative and engaging program instructors to deliver interpretive programs for Night Journeys (overnight programs). Programming is on a variety of natural and physical science topics and takes place on the museum floor, in classroom settings, in our digital planetarium, and outdoors on our 55-acre site. Teaching is primarily through hands-on and inquiry-based methods encouraging exploration and self-directed learning.
Candidates must enjoy working with families and children, possess a keen interest in science, and be committed to ongoing growth and learning in the fields of science and education. Participation is required for three evenings of paid training to become familiar with workplace policies, science and nature content, program materials, and teaching skills for various audiences. Separate paid animal-handling training with Wildlife staff is also required.

Qualifications:

  • Minimum 18 years of age and completed one year of college or equivalent experience
  • Background in physical science, astronomy, biology, education or related fields preferred
  • Demonstrated previous experience in formal, informal, inquiry-based and/or
    experiential learning desirable
  • Comfort with performance and/or public speaking, a flair for public presentation
  • Good customer service and interpersonal skills
  • Ability to multi-task and manage time efficiently
  • Creative individual with ability to work independently and as part of a team
  • Enjoy working in a fast-paced environment, be flexible and highly dependable
  • Interest in and/or experience working with diverse audiences
  • Able to navigate the building and grounds under any weather conditions, stay stationary for long periods of time, work in a highly sensory and stimulating work environment due to constant interaction with guests
  • An ability to move program equipment and supplies up to 40 lbs desirable
  • Pass CORI/ SORI background checks according to EcoTarium’s guidelines

Responsibilities

  • Work as part of a team to provide an exceptional visitor experience and deliver museum quality, hands-on educational programming on a variety of science and nature topics through structured and unstructured interactions with guests
  • Conduct outdoor programming and navigate trails in all types of weather conditions
  • Prepare, tidy, and maintain museum spaces and program materials including technical equipment and other supplies
  • Report any issues with programming, guests, staff, wildlife, or exhibits to Senior
  • Overnight Program Instructor and participate in preparation meetings and regular staff debriefs
  • Take initiative in problem solving, leading programs, and fostering effective interactions between guests and staff
  • Present a positive attitude and engender a sense of fun for guests where appropriate
  • Handle animals for use in programs
  • Uniform/dress code required

Non-Essential Functions:

  • Other duties as assigned

Instructions: Please fill out the form below to submit your application.

All applications require a cover letter, resume, and 3 references attached. Review begins immediately; applications accepted until position is filled. EOE.

 

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