The EcoTarium seeks an experienced Assistant Manager of Business Operations to join our re-opening team.  This role is suited to someone that has an eye for detail, passion for guest service, and a desire to help our museum prepare for a new chapter in guest services, community engagement, and employee development.

The Assistant Manager supports the Tickets and Information desk, main gate, train ticket booth, and manages the museum shop. The Assistant Manager is the primary builder of tickets in the Altru database, working closely with the manager and other members of the staff on proper implementation and continual improvement (including documentation) of processes and policies utilizing the Altru CRM/POS.

In this role you will:

  • Provide general administrative and operational support, including responding to email and phone inquiries, and managing museum store supply orders
  • Oversee procurement practices that maximizes the budget
  • Ensure institutional records are maintained in an accessible, yet secure manner
  • Provide an exceptional guest experience by being pro-active in welcoming and offering assistance to everyone that enters the EcoTarium; serve as primary point of contact for guest inquiries, accidents and emergencies.
  • Hire, train and supervise staff and volunteers in all museum store operations, including ensuring accurate cash transactions and bank deposits
  • Monitor and manage museum store merchandise and supply inventories including merchandise planning and procurement.
  • Be knowledgeable of museum's current and future exhibits and collections and procure merchandise that relates to them
  • Recognize potential problems and resolve employee and customer complaints, problems, and suggestions in a positive manner
  • Keep abreast of current trends in merchandise and marketing ideas by attending trade shows and seminars
  • Lifting and moving heavy boxes, extensive walking and standing, and climbing of ladders
  • Ensure that the store is staffed at all times including breaks and employee absence
  • Face to face, telephone and written contact with visitors, staff and vendors
  • Market and sell admissions, programs, memberships, and store merchandise
  • Primary point of contact on weekends for resolution of operational issues
  • Reconcile daily deposits and cash control records and run daily reports
  • Maintain guest signage and promotional materials

A successful candidate is someone that has:

  • An ability to work on multiple projects simultaneously, with strong attention to detail and with a hands-on work ethic
  • Strong verbal, written, organizational, analytical and interpersonal skills; demonstrated experience as a proactive problem solver
  • Self-motivated to learn new concepts and participate in new projects
  • Ability to work productively and collaboratively with all levels of management and support staff, and maintain a highly professional and positive demeanor in a dynamic and creative environment
  • Exceptional judgment, professionalism, and discretion in handling confidential and sensitive situations and matters

Requirements of the job:

  • Degree in retail/business management and 3 to 5 years’ minimum experience in a retail management position with a minimum of 2 years’ in a supervisory or leadership role
  • Experience operating an electronic cash register and computer systems, including inventory control systems
  • Proficient in Microsoft Office, Excel, Word and PowerPoint, Quickbooks, Shopify
  • Experience with database management and CRM systems, Altru preferred
  • Must have customer service oriented philosophy with clear communication skills
  • Experience in product development and merchandise planning

 

Salary/Hours  Full-time (32 hours per week)

$18-20/hour depending on experience

 

Instructions: Please fill out the form below to submit your application.

All applications require a cover letter and resume. Review begins immediately; applications accepted until position is filled. EOE.

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