Director of Finance & Business Operations

If you like ensuring efficient and comprehensive policies and procedures, and don’t mind running reports regarding finances, this is the place for you!  Join us in continuing to improve and streamline our current operations to make the most out of behind the scenes at the EcoTarium!

The Director of Finance & Revenue Operations reports to the Museum’s President & CEO and supports and collaborates with the board, senior leadership and the staff to carry out the EcoTarium’s mission and vision and implement the organization’s business plan. The successful candidate will be a hands-on and participative director. The Director will ensure that the organization has operating excellence and integrity in the following areas:

• Office administration and general operations
• Guest Experience and ancillary revenue operations
• Financial and operational management and controls in partnership with bookkeeping firm
• Administrative and reporting management, systems and procedures

In this role you will:

Office administration

• Provide general administrative and operational support, including responding to email and phone inquiries, collecting and distributing mail, and managing office supply orders
• Oversee procurement practices that maximizes the budget
• Ensure institutional records are maintained in an accessible, yet secure manner
• Manage the museums Information Technology Administration (includes a direct reports system administrator position) and contractual vendor relationships related to maintenance of these systems
• Administrative tasks as assigned.

Finance and Operations

• In partnership with the CEO/ President, the Director will oversee the day-to-day responsibilities for planning and managing all finance-related activities of the EcoTarium, including institutional audit, risk management, and budgeting/forecasting.
• As part of the leadership team, engage in strategic planning and visioning for the organization. Act as the thought leader for operations, and finance with an eye towards holistic needs of the organization.
• Staff the Finance committee of the Board of Trustees, create Board materials, attend all meetings, and regularly interface with Trustees
• Manage bookkeeping relationship with AAFCPAs to maintain accurate records in QuickBooks
• Support monthly closing and preparation of accurate and timely monthly financial statements
• Oversee and process payroll, AP, AR, cash flow management, sales and cash receipts auditing
• Manage vendor relationships, including MassPay (human resources generalist and services)
• Oversee annual audit process and other state and federal audits as required
• Direct the annual budgeting process and the development of business policies and internal controls for the EcoTarium’s fiscal operations budget
• Collaborate to develop and manage grant and program budgets and actual expenditures

Guest Experience

• Provide departmental vision and supervise Guest Experience staff to create an excellent customer experience for families visiting the Museum.
• In conjunction with the Assistant Manager of Business Operations, set goals for the GE team, including attendance, budget, and museum sales.
• Oversee earned revenue and amenities, including the gift shop, our contracted food vendor, birthday party, space rental, and other income areas.
• Evaluate customer management technology and make decisions about technology needs.
• Supervise data collection and tracking for all attendance and income areas.

A successful candidate will:

• Demonstrated knowledge of exceptional customer service skills and training capabilities
• Committed to identifying and adhering to best practices in non-profit management, while upholding the highest standards of integrity and fiduciary responsibility
• Ability to work on multiple projects simultaneously, with strong attention to detail and with a hands-on work ethic
• Strong verbal, written, organizational, analytical and interpersonal skills; demonstrated experience as a proactive problem solver
• Self-motivated to learn new concepts and participate in new projects
• Ability to forge and maintain effective working relationships with a variety of representatives of public and private organizations, Board members, volunteers, vendors, museum staff and the general public.
• Exceptional judgment, professionalism, and discretion in handling confidential and sensitive situations and matters

Requirements of the job:

• S. in Accounting, Finance, or related business degree preferred
• Minimum of five years’ experience in similar, customer-centered environments
• Minimum of five years supervising staff
• Proficient in Microsoft Office, Excel, Word and PowerPoint, Quickbooks
• Experience with database management and CRM systems, Altru preferred
• Ability to attend after-hour and weekend functions as necessary.

Annual Salary Range:  $65,000-$75,000