If you could wave a magic wand and have a perfect day at the EcoTarium, what would that look like? While science isn't exactly magic, our team of Guest Services staff do the closest thing to magic to ensure that each guest has an enjoyable experience while exploring the EcoTarium's many exhibits and collections.  

This is your opportunity to become a part of our team of magicians as a Guest Experience Specialist. As a Guest Experience Specialist, you are the primary contact for all visitors to the museum and is the public face of the EcoTarium. The Guest Experience Specialist will handle admissions, orient visitors to the property, inform guests of activities and available programs, as well as sell memberships, tickets to programs and events, and museum shop merchandise. 

Duties/Responsibilities:

  • Provide an exceptional guest experience by being proactive in welcoming and offering assistance to everyone that enters the museum
  • Operate Altru (a CRM system), as well as a QuickBooks POS system
  • Keep a clean and organized work area
  • Effectively communicate with all guests as well as your peers and colleagues
  • Handle restocking of maps, tickets, forms, supplies, and program inventory
  • Take initiative in problem-solving, and be flexible and adaptable
  • Maintain files and place service calls for vending machines
  • Serve as the point of contact for inquiries and emergencies
  • Adhere to the EcoTarium policies and procedures
  • Other duties may be assigned
  • Making various intercom announcements
  • Uniform/dress code required
  • Operate radio and follow the radio procedure
  • Provide First Aid assistance when needed

Ticket and Information Desk and Gate Admissions:

  • Process transactions related to admissions, programs and membership in a friendly and timely manner
  • Market and sell admissions, programs, memberships, and shop merchandise both in person and by telephone
  • Assist with reconciliation of daily deposits, cash control records, and run daily reports
  • Make public announcements
  • Process arrival details of incoming groups
  • Receive deliveries and alert appropriate departments
  • Update stanchions and other signage
  • Log items into the Lost and Found database

Museum Store:

  • Process store transactions accurately in a friendly and timely manner
  • Check-in, price, and restock museum shop merchandise
  • Monitor inventory levels and communicate reorder points
  • Ensure that the shop floor is kept tidy and organized at all times
  • Advise guests on the products and prices

Train Station & Planetarium: 

  • Process transactions related to train rides and planetarium shows
  • Assist with reconciliation of daily deposits, cash control records, and run daily reports

A successful candidate will have:

  • A can-do attitude, excellent attention to detail, and being dependable.
  • Able to provide customer service experience face to face, by telephone, and by email
  • Knowledge of good customer service principles, excellent interpersonal and organizational skills
  • Enjoyment from working in a fast-paced environment, be flexible and highly dependable
  • Comfort with public speaking
  • Strong verbal and written communication skills with proven ability to interact with the public of all ages and backgrounds
  • Ability to speak another language is a plus
  • Cash handling experience
  • Ability to multitask while remaining detail-oriented
  • Articulate and mature demeanor
  • Work well with minimal supervision as well as a part of the team
  • Interest in science and nature is desired

Requirements:

  • Must be over 18 years old
  • Experience working on PC, using MS Office, and using POS systems desired
  • Prior work in a call center and/or knowledge of a reservations system is a plus
  • Prior retail experience is desirable
  • Ability to move program equipment/supplies/merchandise and climb step ladders, navigate trails, work outside under any weather conditions and be stationary for prolonged periods of time. This is a highly sensory and stimulating work environment due to constant interaction with guests.
  • Must pass CORI, SORI, and background checks according to EcoTarium's guidelines

The EcoTarium believes that science and nature are for everyone.  We recognize the incredible value of the diversity of the human experience and we are committed to making equity, diversity, accessibility, and inclusion imperative in how we operate.  We prioritize respect, inclusion, and opportunities for people of all backgrounds, lifestyles, and perspectives.  We are an Equal Opportunity Employer and we prohibit discrimination of any kind.


Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request accommodation at any time. Please contact Patty Huzar (Director of Human Resources) at phuzar@ecotarium.org or 508-929-2700 ext 2708.

 

Instructions: Please fill out the form below to submit your application.

All applications require a cover letter and resume. Review begins immediately; applications accepted until position is filled. EOE.

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