Guest Experience Associate

Status: Full-Time 
Hours: Wednesday through Sunday, 9:00 am to 5:30 pm, Non-Exempt

Job Summary: 

As a Guest Experience Specialist, you are the primary contact for all visitors to the museum and is the public face of the EcoTarium. The Guest Experience Specialist will handle admissions, orient visitors to the property, inform guests of activities and available programs, as well as sell memberships, tickets to programs and events, and museum shop merchandise. 

Duties/Responsibilities: 

• Provide an exceptional guest experience by being proactive in welcoming and offering assistance to everyone that enters the museum 
• Operate Altru (a CRM system), as well as a Quickbooks POS system 
• Keep a clean and organized work area 
• Effectively communicate with all guests as well as your peers and colleagues
• Handle restocking of maps, tickets, forms, supplies, and program inventory
• Take initiative in problem solving, and be flexible and adaptable 
• Serve as the point of contact for inquiries and emergencies 
• Adhere to the EcoTarium policies and procedures 
• Other duties as may be assigned 
• Make various intercom announcements
• Uniform/dress code required 
• Operate a radio and follow the radio procedure 
• Provide First Aid assistance when needed 

Ticket and Information Desk and Gate admissions: 

• Process transactions related to admissions, programs, and memberships in a friendly and timely manner 
• Market and sell admissions, programs, memberships, and shop merchandise both in person and by telephone 
• Assist with reconciliation of daily deposits, cash control records, and run daily reports
• Make public announcements 
• Process arrival details of incoming groups
• Receive deliveries and alert appropriate departments 
• Update stanchions and other signage 
• Log items into Lost and Found log 

Museum Store: 

• Process store transactions accurately in a friendly and timely manner
• Check in, price and restock museum shop merchandise 
• Monitor inventory levels and communicate reorder points 
• Ensure that the shop floor is kept tidy and organized at all times 
• Advise guests on the products and prices 

Train Station & Planetarium: 

• Process transactions related to train rides and Planetarium shows
• Assist with reconciliation of daily deposits, cash control records, and run daily reports

A successful candidate will have: 

• A can-do attitude, excellent attention to detail, and dependability. 
• Able to provide customer service experience face to face, by telephone, and email 
• Knowledge of good customer service principles, excellent interpersonal and organizational skills 
• Enjoys working in a fast-paced environment, flexible and highly dependable 
• Comfort with public speaking 
• Strong verbal and written communication skills with proven ability to interact with the public of all ages and backgrounds 
• Ability to speak another language is a plus 
• Cash handling experience 
• Ability to multitask, while remaining detail oriented 
• Articulate and mature demeanor 
• Work well with minimal supervision as well as a part of the team 
• Interest in science and nature is desired 

Requirements: 

• Must be over 16 years old
• Experience working on PC, using MS Office, and using POS systems desired
• Prior work in a call center and/or knowledge of a reservations system is a plus
• Prior retail experience is desirable
• Ability to move program equipment/supplies/merchandise up to 50 lbs and climb step ladders, navigate trails, work outside under any weather conditions and be stationary for prolonged periods of time. This is a highly sensory and stimulating work environment due to constant interaction with guests
• Must pass CORI, SORI and background checks according to EcoTarium’s guidelines

Rate of pay: $15.97/hour effective 9/1/2023